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Students, check back frequently here and on the COVID-19 page for updated answers. (Updated on May 5, 2020)
Answers Specific to All Students
What is HCC doing?
Highland Community College is continuing to follow the changing social environment closely. We received guidance from the Centers for Disease Control, the World Health Organization, and the Kansas Department of Health and Environment. We will provide updates as frequently as we can.
Many of our staff have also been required to work remotely. Email is the best way to communicate with HCC Staff at this time. They will respond as quickly as possible. (HCC Employee Directory)
Will classes resume as normal?
All classes will resume via remote/electronic delivery on Monday, March 23. There is a possibility that all classes at all sites will need to be delivered through remote/electronic delivery for the rest of the semester. We will share more soon.
If we are able to make any adjustments in the future for lab, technical, and clinical components we will let you know via your HCC email.
Please check your HCC email daily or multiple times a day for updates from each of your instructors.
What if I don’t have my textbooks?
An ebook for your class may be available. Instructors are aware you may not immediately have access to textbooks. (See below for information specific to your campus or regional location.)
Publishers are currently providing many titles for free through May 24. If you do not have your course textbooks, we recommend you check Vital Source for an eBook option.
Vital Source is a personal bookshelf tool that allows you to manage four books at a time. It is a web-based tool and also has an app that can be downloaded. To see if your book is available, use your HCC email to create an account at https://bookshelf.vitalsource.com/#/user/signin and then search for your ISBN. If you do not know your book ISBN code, you should email your instructor to request that information. If your book is found, click on it to add it to your bookshelf for easy access.
If your book is not available, please email the bookstore at email@example.com for additional options.
My instructor says he/she is going to deliver live lectures via Zoom. What does that mean?
Zoom is a video conferencing tool. If you've ever used Facetime or Google Hangouts, Zoom is very similar. HCC faculty, staff, and and instructors will use Zoom to meet with you and in some cases hold class.
When your instructor emails you a Zoom link, that link takes you to a virtual room where you will meet over video. Just click on the link in the email from your instructor and you'll join an instant meeting.
Before joining a Zoom meeting on a computer or mobile device, you can download the Zoom app from our Download Center. Otherwise, you will be prompted to download and install Zoom when you click a join link.
You'll be able to see and hear each other and your instructor can share what is on their screen so you can see their PowerPoint slides, white board, YouTube video, etc. that they are teaching the lesson with. They will also record the lectures from Zoom and post them on Moodle in case you weren't able to attend the "live" class at your regularly scheduled time.
How can I scan documents from home so I can send them to my instructor?
We recommend the Adobe Scan Digital PDF Scanner app. It is available for Apple or Android mobile devices. The free Adobe Scan mobile app works on your mobile device, scans documents into PDFs, and automatically recognizes text.
What if I need internet at home?
Several companies are offering free internet for students during the COVID-19 crisis. Below are the links to a few options which may be available in your area, depending on where you are currently living. Some local libraries, McDonalds, and Starbucks have wifi available in their parking lots but the strength may be limited.
(Check this xfinity website if you want to know if Comcast serves your home)
Also, the Highland campus wifi is still in operation and the Library is open from Noon to 3 p.m. Monday through Friday if you need to use a computer. (Regional students, details are below at the bottom of the page.)
How will I get my financial aid refund?
Financial aid refunds will be mailed to the home address listed on your billing statement.
What if I need a proctor for my online courses?
Proctoring requirements have been removed for all courses starting on Monday, March 23rd.
Will tutoring services be available?
Tutoring services will be available at specific times with specific courses by Zoom. Please see the schedule and links on the tutor webpage.
What about access to library resources?
Yes, the HCC Library is currently open reduced hours from 10 a.m. to 3 p.m. Monday - Friday from March 16 - 20 and from Noon to 3 p.m. Monday - Friday starting March 23. We have paused book checkout and circulation. All of the Online Library Resources are available remotely. Login through the HCC website and click on the button. HCC Online Library Resource Center. Here are directions to access the HCC Online Library Resources.
Will the college have a graduation ceremony in May?
Graduation ceremonies are canceled for May 2020.
What if I no longer want to continue courses at HCC this semester due to the extenuating circumstances caused by COVID-19?
Please contact the Vice President for Student Services Eric Ingmire at firstname.lastname@example.org to discuss your situation.
Answers Specific to Highland Campus
Will I get a housing refund?
Housing and Dining credits are calculated prorating April and May through May 15, 2020. It is NOT calculated on the day you individually chose to arrive on campus or individually chose to depart from campus, but on the housing calendar set by the college per the HCC housing contract. highland.edu/Student Life/Housing and Dining/Housing Contract Terms and Agreements
Dining credits do not include unused flex dollars remaining for the Spring semester and are excluded in the pro-rated calculation of dining credits. Highland Community.edu/Student Life/Housing and Dining/Housing Costs
Students remaining in campus housing after April 9 will not be eligible for housing credits.
Pro-rated housing credits also do not include your housing deposit. Students with items remaining in student housing need to contact the Housing Director regarding return dates to retrieve the property. Housing deposits will be issued after rooms can be checked for damages.
Any outstanding balance is subtracted from the housing and dining credit applied to your account. If your account resulted in a negative balance, the negative balance has been refunded to you.
Students receiving discounted housing and meal plans as part of their employment will not receive refunds from credits.
Housing/dining credits resulting in refunds will be mailed to the student address beginning May 4, 2020.
How will I get my mail?
The mailroom/bookstore is opening from 1 to 2 pm daily for mail services. Please email email@example.com to have mail forwarded. Provide in your email a forwarding address. The college will only forward mail until April 13.
Can I get back into my dorm room?
For the health and safety of those currently living and working in student housing, students will not be allowed to move back into student housing after Monday, March 23rd. Students not currently residing in housing will not be allowed to re-enter housing to retrieve belongings until further notice. Students entering housing before March 23rd may be subject to self-quarantine per KDHE.
The college has the right to alter the HCC Housing Calendar, which is subject to change by the College without notice per the HCC Housing Contract.
How can I get the items I need for classes, such as textbooks?
If you are unable to return to campus due to the COVID-19 pandemic, please notify your instructors via email that you do not have your textbook.
Can I use the Wellness Center?
The Wellness Center is open for students currently living in on campus housing and limited access by employees. The hours of operation are 10 am to 12 noon and 5 pm to 8 pm Monday to Friday.
Answers Specific to HCC Athletes
Will competitions/games resume this spring?
No, all competitions and practices are canceled for the remainder of the year. The Allen Field House gym and weight rooms will be closed and off limits.
Can we use the weight room?
No, the weight room is closed due to the high level of physical contact with equipment and the lack of supervision, staff and cleaning materials.
Will spring sport athletes lose a year of eligibility?
The NJCAA has already mandated that all spring competition athletes will NOT be charged a year of eligibility. We DO NOT need to submit a hardship request for the season for each athlete, the NJCAA is handling it.
Answers Specific to Technical Students
How can I get items I need for classes, such as textbooks, from my Tech Center locker?
Students at the Atchison Technical Center, please contact your instructor directly to arrange textbook pick up.
Students at the Western Center, please contact your instructor directly or email firstname.lastname@example.org to arrange pick up.
Answers Specific to Regional Students
What do I do if I do not have access to reliable internet or technology for my course(s)?
What do I do if I do not have my textbook and am not able to retrieve it?
Please contact your regional center director by emailing Wamego, Perry, Atchison, or the Western Center. The Center Director will be assist you in retrieving your book or issuing you a new copy if available.