Ketchum Named Vice President of Academic Affairs
Eric Ketchum has been selected as the Highland Community College vice president of academic... Read More
Need Help? Contact the IT Helpdesk:
- By Phone: (785) 442 6060
- By Email: helpdesk@highlandcc.edu
- Visit the Help Desk Portal / Knowledge Base: HCC Help Desk Portal
Additional Resources:
- For Assistance with Canvas:
- Contact the Canvas Support Hotline: 877-323-8037
- Contact via Chat or Email using the Help Center Question Mark ? icon in your HCC Canvas account (located at the bottom of the blue left navigation menu (in Canvas).
- For Assistance with On Campus Issues, such as classroom hardward support, hardware orders, or additional troubleshooting:
- Contact HCC IT Team: (785) - 442-6060
- Or Submit a Help Desk Ticket Create New Ticket - you can track your requests and review issue resolution notes by logging into the HCC Help Desk Portal
Forgot your password? Request help to reset your password here
IT Quick Links / Most Common Questions |
|---|
| Help for Students |
| Help For Staff/Faculty |
Most Commonly-Used Technology Links
- Registering Online
- Making an Online Payment
- Configuring Email on Android Devices
- Network Policies
- Videos: MyHCC and Email - Student
- myLogin | HCC Single Sign-On (SSO) (How-to)
- myLogin | HCC Single Sign-On (SSO) (Videos)
Help Us Help You
How To Report A Problem
- If your computer displayed any error messages, please write them down or copy them into an email so that you can tell us exactly what they said.
- Tell us what you were doing when the problem occurred (e.g., saving a file in Word 2016, shutting down the computer, etc.).
- Tell us what you've tried so far to solve the problem (e.g., restarting your computer, turning a printer off & back on, replacing the printer ink cartridge, etc.).
- If you're not worried about losing unsaved data, try restarting your computer. Restarting fixes many computer problems. (If you are worried about losing anything, do not restart unless told to do so by the Helpdesk staff.).
- Call the Helpdesk and relay the above information. Depending upon the type of problem, Helpdesk personnel may also want to know:
- If this is a recurring or a new problem. If recurring, when did it start?
- If anything has changed recently on your computer (e.g., newly installed software).
- What operating system are you using (Windows 10, Mac OS , etc.)?
