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Computer Support Technology

CST 103 Operating Systems (2)

This course provides instruction on the most commonly used major operating systems. Components covered will be installation, configuration, maintenance, file management, and batch files.

Syllabus Locations and Class Schedule

CST 104 Networking Fundamentals (2)

This course is designed as an introduction to computer networking. The course will examine typical network hardware, network architectures, data transmission, and popular network technologies as well as how communication layers and their protocols are used on a network. The course will introduce students to connecting PCs to the Internet and connecting PCs and shared peripherals to a Local Area Network (LAN).

Syllabus Locations and Class Schedule

CST 105 Industrial Computer Applications (2)

This is an introductory course appropriate for all technical and skilled trade students.  This course is designed to provide computer familiarity, not proficiency.  Industrial applications of computers will be stressed.  Computer software, storage/input/output devices and controls as they apply to industry will be explored. The course is competency based and will provide the student with experiences and demonstrations in keyboarding, Windows programs, word processing, spreadsheets, computer graphics, and e-mail. The student will learn the basic features and functions of the Internet, Outlook, Word, and Excel. The student will also learn about basic computer concepts and Internet skills.

Syllabus

CST 106 Networking Fundamentals: CCNA1 (4)

Prerequisite: Concurrent enrollment in CST or CompTIA A+ certification or permission of Instructor

This course introduces the architecture, structure, functions, components, and models of the Internet and other computer networks.  It uses the Open System Interconnection (OSI) and Transmission Control Protocol (TCP) layered models to examine the nature and roles of protocols and services at the application, network, data link, and physical layers.  The principles and structure of Internet Protocol (IP) addressing and the fundamentals of Ethernet concepts, media, and operations are introduced to provide a foundation for the curriculum.  Labs use a “model Internet” to allow students to analyze real data without affecting production networks. Packet Tracer (PT) activities help students analyze protocol and network operation and build small networks in a simulated environment.  This is the first class in a series of four offerings to prepare for the Cisco Certified Network Associate (CCNA) certification.

Syllabus

CST 111 PC Fundamentals (3)

This course is designed as an introduction to personal computer technology. The course will examine basic computer concepts, history of computers, terminology associated with computer technology, and basic hardware troubleshooting.

Syllabus Locations and Class Schedule

CST 122 Technical Writing (2)

This course is designed to give students instruction on the organization and writing of technical documents, including proposals, business letters and memos, and technical reports.

Syllabus Locations and Class Schedule

CST 123 PC Troubleshooting Essentials (4)

This course is intended to introduce the student to various computer components, business systems, and the basics of troubleshooting the Personal Computer (PC).  Safety and proper tool usage will also be covered.  The course will focus on the techniques used to isolate and resolve computer problems, multimedia technology, and input-output devices, including monitors and video cards.  Instruction will also be given on basic electrical principles and PC power supplies.

Syllabus

CRT 132 PC Troubleshooting Essentials (6)

This course is intended to introduce the student to various computer components, business systems and the basics of troubleshooting the Personal Computer (PC).  Safety and proper tool usage will also be covered.  The course will be explain the techniques used to isolate and resolve computer problems, multimedia technology, and input-output devices, including monitors and video cards.  Instruction will also be given on basic electrical principles and PC power supplies.

SyllabusLocations and Class Schedule

CST 133 LINUX (2)

This course is designed to provide an introduction to Linux networking, security, and configuration.  Multiple variants, or “flavors,” of Linux will be used.  The course will focus on managing the desktop, installing printers, getting online, and performing everyday tasks.

Syllabus Locations and Class Schedule

CST 154 Advanced PC Troubleshooting (3)

This course is designed to give instruction on complex hardware installation as well as prevention and recovery of data loss. The course will also provide an introduction to telephone communications, printers, notebook PCs, virus infection, and data recovery.

Syllabus Locations and Class Schedule

CST 156 Integrated Applications (2)

This course is designed to give instruction on the skills, tools, and information necessary to perform basic software applications used with microcomputers. The course will cover software applications for word processing, spreadsheet, database, presentation, and Web page development.

SyllabusLocations and Class Schedule

CST 157 Supporting the Operating System (5)

This course is designed to give instruction on how to troubleshoot and resolve operating system issues.  The student will use tools within the operating systems as well as third-party software to resolve problems.  This course will examine common operating system problems and problems specific to individual operating systems.  The differences, advantages, and disadvantages of several Windows operating systems will be considered.

Syllabus Locations and Class Schedule

CST 158 Supporting the Operating System (3)

This course is designed to give instruction on how to troubleshoot and resolve operating system issues.  The student will use tools within the operating systems as well as third-party software to resolve problems.  This course will examine common operating system problems and problems specific to individual operating systems.  The differences, advantages, and disadvantages of several Windows operating systems will be considered.

Syllabus

CST 159 Routers and Routing: CCNA2 (4)

Prerequisite: CST 106

This course describes the architecture, components, and operation of routers, and explains the principles of routing and routing protocols.  Students will analyze, configure, verify, and troubleshoot the primary routing protocols: Routing Information Protocol Version 1 (RIPv1), Routing Information Protocol Version 2 (RIPv2), Enhanced Interior Gateway Routing Protocol (EIGRP), and Open Shortest Path First (OSPF).  The course will cover the recognition and correction of common routing issues and problems.  The course includes a basic procedural lab, followed by basic configuration, implementation, and troubleshooting labs.  Packet Tracer activities will reinforce concepts and allow students to model and analyze routing processes that may be difficult to visualize or understand.  This is the second class in a series of four offerings to prepare for the Cisco Certified Network Associate (CCNA) certification.

Syllabus

CRT 191 Certification Training Lab (3)

This class is designed to give the second semester student supervised practice with computerized testing. Students will apply previously learned skills and concepts in preparation for the CompTIA A+ Examinations. Practice test banks will be used to simulate the exams. Students will take practice tests, review answers, research any incorrect answers and research and obtain correct answers. The actual exams are scheduled when the student feels prepared for them.

SyllabusLocations and Class Schedule

CST 201 Advanced Operating Systems (3)

This course is designed to provide advanced instruction on the most commonly used operating systems. The course will cover installation and configuration of dual boot operating systems, system file configuration and editing, system files, and system conflict resolution.

Syllabus Locations and Class Schedule

CST 204 Wide Area Network (WAN) Technologies (2)

This course is designed to provide comprehensive instruction on how to design and implement Local and Wide Area Networks, including the equipment and technologies used in LANs and WANs. The course covers the features and functions of these devices, their implementation, cabling standards, and design parameters for various types of media and topologies. Students will be introduced to wireless technologies as well as a variety of high-speed Internet access options. The course will also cover challenges involved in creating a network design that meets the needs of users. There will be hands-on projects and case projects to provide experience with tools involved in network design and implementation.

Syllabus Locations and Class Schedule

CST 205 Advanced Integrated Applications (3)

This course is designed to provide advanced instruction on how to use Microsoft Office for Windows 2007. The course covers Microsoft Word, Excel, Access, and PowerPoint, and will include desktop publishing, databases, spreadsheets, and integrated presentations. Simulated business problems will be used and students will create and maintain records, inquire, sort, search, and prepare reports.

Syllabus Locations and Class Schedule

CST 206 Programming (2)

This course is designed to provide an introduction to computer programming. The course will cover basic programming skills such as form and menu creation, decision making, looping arrays and subroutines, and database interfacing. The course will introduce students to programming in a Windows environment using Visual Basic.

Syllabus Locations and Class Schedule

CST 207 Technical Support Lab I (2)

This course is designed for second-year students who are enrolled in the Computer Support Technology and/or the A.A.S. Degree Program. The course will provide advanced classroom instruction as well as practical experience with service calls and help desk situations. Students will be repairing PCs and resolving networking problems during class time, working directly with instructors and students from other departments on campus. The course will also cover advanced techniques to develop and improve workplace skills.

Syllabus Locations and Class Schedule

NET 125 Introduction to Net+ (3)

This course will introduce the various networking concepts and technologies for students interested in becoming network administrators. Safety and proper tool usage will be reinforced. Key topics include protocols, topologies, hardware, client and server configuration, network services, and network security. In addition, the course will provide hands-on experience in configuration, troubleshooting, and maintenance of networks.

Syllabus Locations and Class Schedule

CST 208 Network Operating Systems (2)

This course provides an introduction to computer networking administration and maintenance. The course will examine typical network hardware, network architectures, data transmission, and popular network technologies as well as how communication layers and their protocols are used on a network. The course will also cover installing Novell NetWare, troubleshooting network problems, and ensuring the integrity and stability of a network.

Syllabus Locations and Class Schedule

CST 209 Network Operating Systems Lab (5)

This course provides an introduction to computer networking administration and maintenance. The course will examine typical network hardware, network architectures, data transmission, and popular network technologies as well as how communication layers and their protocols are used on a network. The course will also cover installing Novell NetWare, troubleshooting network problems, and ensuring the integrity and stability of a network.

Syllabus Locations and Class Schedule

CST 210 Advanced Net+ (2)

This course provides an introduction to computer networking administration and maintenance. The course will examine typical network hardware, network architectures, data transmission, and popular network technologies as well as how communication layers and their protocols are used on a network. The course will also cover troubleshooting network and security problems and ensuring the integrity and stability of a network.

Syllabus Locations and Class Schedule

CST 211 Technical Support Lab II (2)

Prerequisite: CST 207

This course is designed for second-year students who are enrolled in the Computer Support Technology and/or the AAS Degree Program. The course will provide classroom instruction as well as practical experience with service calls and help desk situations. Students will repair PCs and resolve networking problems during class time, working directly with instructors and students from other departments on campus. Advanced techniques to develop and improve workplace skills will also be covered.

Syllabus Locations and Class Schedule

CST 212 LAN Switching and Wireless: CCNA3 (4)

Prerequisite: CST 106

This course provides a comprehensive, theoretical, and practical approach to learning the technologies and protocols needed to design and implement a converged switched network.  Students learn about the hierarchical network design model and how to select services for each layer.  The course explains how to configure a switch for basic functionality and how to implement Virtual Local Area Networks (VLANs), VLAN Trunking Protocol (VTP), and Inter-VLAN routing in a converged network.  The different implementations of Spanning Tree Protocol in a converged network are presented as well as how to implement a Wireless Local Area Network (WLAN) in a small-to-medium network. This is the third class in a series of four offerings to prepare for the Cisco Certified Network Associate (CCNA) certification.

Syllabus

CST 213 Network Operating Systems Lab (3)

This course is an introduction to computer networking administration and maintenance.  The course will examine typical network hardware, network architectures, data transmission, and popular network technologies as well as how communication layers and their protocols are used on a network.  The course will also cover installing Windows Server and Linux Server, troubleshooting of network problems, and ensuring integrity and stability of a network.

Syllabus

CST 214 WAN Technologies: CCNA4 (4)

Prequisites: CST 106, CST159, CST 212

This course is designed to provide a comprehensive understanding of how to design and implement Local Area Networks (LANs) and Wide Area Networks (WANs).  The focus will be on the equipment and technologies used in LANs and WANs.  This course covers the features and functions of these devices as well as the circumstances under which each device can be implemented.  Cabling standards and appropriate design parameters for various types of media and topologies are included.  This course introduces wireless technologies and a variety of high-speed Internet access options.  The challenges involved in creating a network design that meets the needs of the users of today’s LANs and WANs will be discussed.  The course will feature hands-on projects and case projects that provide experience in using tools involved in network design and implementation.  This is the fourth class in a series of four offerings to prepare for the Cisco Certified Network Associate (CCNA) certification.

Syllabus

NET 195 Certification Training Lab—Net+ (3)

This course is designed to give the second semester student supervised practice with computerized testing. Students will apply previously learned skills and concepts in preparation for the CompTIA Network+ Examination. Practice test banks will be used to simulate the exams. Students will take practice tests, review answers, research incorrect answers, and obtain correct answers. The actual exam is scheduled when the student feels prepared for it.

Syllabus Locations and Class Schedule

CST 295 Occupational Work Experience (1)

This course is designed to finish students’ preparation for employment in the Information Technology industry. Students will complete a resume to present to potential employers and may also participate in on-the-job-training opportunities.

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